Refund Policy
Thank you for selecting Teknewlogy as your trusted resource for training courses. We are dedicated to ensuring a fulfilling experience for our users as they embark on their path of exploration, assessment, and acquisition of our courses. As a demonstration of our commitment to transparency and customer contentment, we have provided details of our Refund Policy below.
Upon purchasing a training course through Teknewlogy, you are expected to abide by the following terms and conditions, in conjunction with our Privacy Policy and Terms of Use:
CANCELLATION AND REFUNDS: ONLINE CLASSROOM LEARNING
At Teknewlogy Group, we prioritize customer satisfaction while recognizing the potential for certain situations to arise. We kindly ask that you carefully review our refund policy to understand the conditions and limitations surrounding refund requests:.
1. Event Postponement or Cancellation:
Teknewlogy Group retains the right to postpone or cancel an event due to circumstances such as instructor illness or force majeure events, including but not limited to floods, earthquakes, political instability, or a pandemic like COVID-19. In such instances, participants will be promptly notified, and suitable alternatives will be provided.
2. Refund Eligibility:
Refund requests will not be accepted under the following circumstances:
a. If you have attended more than one session of the online classroom training.
b. If you have accessed course materials from the learning portal.
3. Non-Refundable Scenarios:
Please be aware that the following scenarios do not qualify for refunds:
a. Courses purchased at a discounted rate are ineligible for refunds.
b. Academic institute tie-up courses are exempt from refund requests.
c. If a delegate fails to attend scheduled sessions, no refund will be granted.
4. Refund Request Timeline:
To be eligible for a refund, you must submit a refund request within 7 days of the commencement of the first session. Refund requests made after 7 days from the date of course purchase will not be accepted, and no refund will be issued.
5. Taxes:
Refunded amounts will not include taxes and transaction processing fees, as these are non-refundable.
6. Availability of Future Batches:
If a learner desires to participate in online instructor-led classes for the purchased course but no future batches are available, the maximum refund applicable will be 10% of the total amount paid.
7. Technical Access Issues:
In the event that learners encounter technical difficulties preventing access to self-paced videos or class recordings and have already completed the course through instructor-led online classes, no refund will be applicable. Alternatively, learners may receive a voucher equivalent to 10% of the amount paid at the time of enrollment.
We strive to maintain a fair refund policy, taking into account various factors that impact our ability to process refunds. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team for further assistance.
CANCELLATION AND REFUNDS: SELF PACED LEARNING
Teknewlogy Group places a significant emphasis on maintaining the integrity of our training courses and ensuring an equitable experience for all users. To address specific scenarios and uphold our commitment to delivering valuable content, we have established the following refund policy. We kindly request that you carefully review the terms and conditions provided below:
Self-Paced Courses:
Refunds will not be granted for self-paced courses. Once a course is accessed or enrolled in, it is considered non-refundable.
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Unauthorized Sharing and Copying:
2.1. If it is determined at any point that a course has been shared with others or accessed by multiple users, no refund will be issued, and access to the course will be terminated.
2.2. In cases where the intent behind the course purchase is to copy or duplicate the course material or content, no refund will be offered, and immediate account suspension will be enforced.
These measures are implemented to safeguard the rights of our content creators and maintain the quality and value of our courses. By adhering to these guidelines, we can ensure a fair and secure learning environment for all users.
If you have any inquiries or concerns regarding our refund policy, please do not hesitate to reach out to our dedicated support team for further assistance.
Please Note: Any dispute, difference, or question that may arise between the parties involved or any individual claiming under them, pertaining to or arising from this agreement or its subject matter, will be referred to a sole arbitrator by the first party. The award issued by the arbitrator will be considered final and binding on all parties involved.